Warranty
The Serta® warranty and quality assurance program
We aim to build the highest quality and most durable products, so you can enjoy your Serta mattress for years to come. Our promise is backed by our Serta Quality Assurance Program, one of the most stringent and rigorously enforced product quality programs in the home furnishings industry.
We’re confident in the quality, design and craftsmanship of our products, so all Serta products are warrantied against manufacturing defects in workmanship and material as outlined in the warranty brochure you received with your mattress or mattress set.
Your mattress warranty is likely covered by the retailer directly. Most retail partners will handle their own warranties. If your retailer has closed, or you've moved out of their service area, reach out to us directly at either 1-877-809-0094 or via email at CanCustomerService@SertaSimmons.com. We will need verification to determine if we can provide further assistance.
Having an issue with a product? Here’s what to do.
Our mattresses are crafted to live a long life helping you wake up better, which is why we offer limited warranties on our products.
The limited warranty covers:
- Manufacturing defects such as sagging/depressions
- Flaws in the foam causing it to split or crack
- Cover defects, such as unraveled stitching
Please note:
Sagging/depression requirements will vary based on the type of mattress. Using the law label attached to your mattress, reference the Warranty Code Key below to see the normal body impression allowance.
If you’re experiencing one of these issues, we’re here to help! Use the following tips and instructions to process a warranty claim on your mattress.
Before submitting a claim, we recommend checking two things before submitting a sagging/depression claim:
- Check your foundation. If you’re having a mattress issue, we’ve found that unevenness or sagging can occur when the frame or foundation you're using isn’t supporting the mattress properly.
- Rotate your mattress. It’s completely normal for the mattress to break in and soften with use over time. We recommend rotating the mattress at least every 6 months to ensure the mattress breaks-in appropriately on both sides of the bed. Softening of the mattress from regular use over time is not covered by the warranty.
Okay, checked those things. Now what?
To request a mattress warranty claim, please fill out this Mattress Warranty Form. It should take about 10 minutes and will walk you through the process step-by-step including some requirements and gathering some order information and photos of the issue.
For other Serta accessories and furniture issues.
Email us at CanCustomerService@SertaSimmons.com with a quick description of what you're experiencing along with pictures and your current address, and we’ll get back to you once we review your message. We need to see photos or videos of the issue to help us diagnose how to best help. For instance, if your furniture is squeaking, a video might be better than a photo. Additionally, we’ll need a photo of the product tag (if present on the product). Typically, this is enough for us to help, but if we have any further questions, we will reach back out to you!
Serta manufacturing partners.
There are many products which Serta licenses and are manufactured by a third-party partner. If you purchased a non-mattress item, please check the product tag for the manufacturer and reach out to the corresponding manufacturer below for further assistance. If your product’s manufacturer is not listed below, please reach out to our team at CanCustomerService@SertaSimmons.com.
Office furniture
Living Styles Office Furniture
Phone Number: US 1-800-379-9773 Can 1-866-789-1060
Email: service@trueinnovations.com
Upholstered furniture
Living Styles Upholstery
Phone Number: US 1-800-379-9773 Can 1-866-789-1060
Email: upholsteryservice@trueinnovations.com
Fiber, bedding bundles & travel pillows
Keeco
Phone Number: US 803-681-3071
Email: upholsteryservice@trueinnovations.com
Foam pillows
FXI
Phone Number: US 888-999-0499
Email: CUSTOMERCARE@FXI.COM
Down/Feather pillows
Blue Ridge Home
Phone Number: US/Can 1-800-971-2677 and 626-960-6069 Ext: 101
Heated products
JLA Home
Phone Number: US 866-456-8852 Can 905-607-3939, 289-851-1277 Ext. 232
Email: Jlacs@jlahome.com
Adjustable bases
Ergomotion
Phone Number: US 1-888-550-3746
Email: info@ergomotion.com
Adjustable bases: Motion Signature, Motion Select, Serta Pivot Head-Up
Reverie
Phone Number: US 1-800-973-8374
Warranty brochures
Serta mattress warranties
Serta Mattress Warranty Information
Adjustable foundations warranties
- baselogic™ Bronze Adjustable Base
- baselogic™ Silver Adjustable Base
- baselogic™ Gold Adjustable Base
- baselogic™ Platinum Adjustable Base
- Serta® Motion Essentials®
- Serta® Motion Perfect®
- Serta® Pivot™ - Call 1-800-695-2540 for Warranty information
Need help finding your warranty information?
Warranty Code Key
| Warranty Code on Law Label | Total Limited Warranty | Normal Body Impression |
|---|---|---|
| W20F | 20 Year | 3/4" or less |
| W15 | 15 Year | 1-1/2" or less |
| W15F | 15 Year | 3/4" or less |
| W10S | 10 Year | 3/4" or less |
| W10F | 10 Year | 3/4" or less |
| W9 | 10 Year | 1-1/2" or less |
| W91 | 8 Year | 1-1/2" or less |
| W92 | 5 Year | 1-1/2" or less |
| W1 | 1 Year | 1-1/2" or less |
